AI-first support platform
Illumni
Resolve repetitive support with cited AI answers, keep agents in control, and give operators the reporting needed to run a real support desk.
Agent action
Review handoff reason and approve customer-facing reply.
Built for real support operations
One workflow for AI, humans, and compliance-sensitive answers.
Grounded AI answers
Illumni retrieves tenant knowledge, validates citations, and avoids factual answers when sources are missing.
Realtime inbox handoff
Agents see messages, labels, priority, assignment, ratings, and AI run activity without refreshing the console.
Operational controls
Owners get reporting exports, team permissions, budgets, eval gates, and internal audit trails from the same platform.
For sandbox teams
Move from lab demos to customer testing.
Illumni combines widget chat, console inbox, knowledge retrieval, eval gates, and reporting exports so teams can validate support automation before production rollout.