Privacy

Privacy baseline

This page summarizes the baseline privacy posture for Illumni sandbox usage. Production legal terms should be reviewed before public launch.

Data we process

Illumni processes account, tenant, support conversation, knowledge document, and operational telemetry data needed to provide the support automation service.

How we use data

Data is used to authenticate users, route support conversations, ground AI answers, run evals, generate reporting, monitor health, and enforce security controls.

Security

Illumni is designed around tenant isolation, least-privilege access, audited internal actions, and AWS-managed infrastructure controls.

Contact

Privacy questions can be sent to hello@illumni.app.